Ask a Librarian

If you're having trouble accessing one of the library's databases, try the following steps. If you still can't access the database, contact a Librarian using the "Ask a Librarian" chat box on the main website.

If you are not on campus, verify that off-campus access is available. You can do this by looking for the orange "On Campus Only" icon next to the database name in the A-Z Databases List.

If the database you are trying to access is available off-campus, or you are on campus try the following:

1. Try closing your browser and then go back and try again. You might also need to try a different browser.
2. It's possible that you might need to clear your browser cookies. Google has a webpage with steps to clear your cache and cookies when using the Chrome browser. You can also Google how to clear your cache and cookies if you are using another browser.

Sometimes links change and simply need to be updated on our website. At the beginning of a semester, you might have trouble accessing the databases because the university's authentication system is under extremely high loads. Whatever the case, please let us know when you experience issues so that we can help.